Best Western Syracuse Downtown Hotel and Suites
What Guests Say
We enjoyed our stay very much, everything was clean and the staff was very nice and helpful. I would definitely recommend staying here. They also had a good amount of parking available around the area (you do have to pay for parking).The decent size refrigerator, dishwasher and other amenities were a very good surprise.They had a good amount of safety measures in place. The main doors were kept locked and can only be unlocked by your personal key card. Everything was from 2-8 miles away. You could walk around and find other small shops, restaurants and bars.
Linoshka
December 2024
The night crew, Santana, another young lady, a very nice gentleman who I wish I would have gotten his name at the service desk and the guy who constantly helped us with our luggage was exceptional! We got there and there was some kind of mix up as our room wasn’t clean and appeared the last guest left multiple things in the room. We went downstairs and explained to Santana the problem. She immediately apologized and stated they needed time to sort it out as they had full occupancy. We left our belongings there which they locked up and we went to dinner and then returned. Before we returned they called us, got us another room, completely clean and put all our belongings in the room with complimentary cookies and water. They apologized over and over.
Tiffany
September 2024
perfect location right by a whole bunch of restaurants and bars. staff were all so kind warm and welcoming. room was so much bigger than expected, whole kitchenette was super helpful.
Sioban
November 2024
Location is really convenient, very clean place and quiet. We could relax. Breakfast was good and open later than many hotels in the weekend. Staff very friendly and helpful
Pierre
February 2024
Mia (customer service at front counter during check in) was great. Explained the property layout, was able to accommodate adjacent room request, recommended nearby local events.
Vincent
August 2023
A nice little kitchenet was a surprise. It included a full size refrigerator-freezer. The beds were comfortable, but I would have liked another pillow on each bed. The shower was great, excellent pressure.
Marci
October 2023
Our room was spacious, comfortable. Location was excellent. Very nice breakfast in pleasant surroundings. Coffee and juices were available in the lobby 24/7.
James
June 2023
Well finished and clean room within a short walking distance of restaurants, pubs, and shops
Seth
April 2023
staff was amazing, breakfast was very good. the facility is so quaint, i love the quirkiness of it
Mary
February 2024
- Great location - Friendly helpful staff - Very clean - Didn't need it, but having kitchenette nice if you do - Breakfast plain but reasonable range of choices.
Kate
September 2024
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